Need help right away? Just give our 24/7 helpline a ring at 0800 917 3208.
You always start a charge with your chosen payment method. Depending on the type of charger you're at, you can choose from the below:
The cost of your charge is based on the amount of energy you consume during a session (this is measured in kWh) and the type of charger you're at.
Be.EV Members charge at a cheaper across the network. Not a member? It's free and easy to sign up.
When charging, the connector will be locked in to your vehicle - but you can end your charge at any time with the payment method you started your charge with. Stop the session first, then unplug your vehicle.
Either press stop on the app, or on the charger then present your RFID/contactless card back up to the reader.
Ensure the charge session has finished, and that your car is unlocked, then you can go ahead and unplug. If the charge session has ended but the connector still feels locked to your vehicle, cycle between locking and unlocking on your car key.
If you have any issues stopping a charge session or unplugging, you can call our friendly 24/7 Customer Helpline on 0800 917 3208.
You don't need to wait for your vehicle to reach 100% to finish charging. In fact, since charging slows down considerably as a battery fills up, it often makes sense to charge up to around 80% or 90% and continue on with your jounrey. This is also better for the health of your battery, as repeated full-charging over a battery's life can lead to increased degradation.
There are several reasons why you may not be seeing speeds as high as you’d expect. Let’s get you charging faster!
Batteries need to be warm (around 20-30ºC) to reach their peak speeds, anything below that and the vehicle will likely charge slower.
Warm up your battery before charging, through preheating or previous driving and rapid charging, to avoid this limiting.
EVs will typically only hit their peak charging speeds at lower states of charge, before they begin to charge slower at higher battery percentages.
Each electric vehicle has its own ‘charge curve’, which is a graph that describes how much charging power is to be expected at each battery percentage. Review your vehicle’s own charge curve to understand what speeds to expect.
Some rapid and ultra-rapid chargers allow the ability to split charging power between two vehicles at once. This may mean that the peak charging speed you can expect is reduced when another vehicle is connected. Whilst this is rarely an issue, aim for charging locations like Be.EV Charging Hubs, Charging Greens and Charging Oases which don’t limit power based on the car charging beside you.
It often takes a few moments for maximum charging power to be reached. Give your vehicle a minute or two to request full power.
The factors above combine to impact your charging speeds. For the fastest session, arrive with lower states of charge at your battery’s ideal temperature, aiming for chargers which don’t limit charging speed based on adjacent vehicles.
Ultra-Rapid Charging
Offering speeds of up to 300kW, our ultra-rapid chargers can add up to 325 miles range in 20 minutes.
Rapid Charging
Offering speeds of up to 50kW, our rapid chargers can add up to 55 miles of range in 20 minutes.
Fast Charging
Offering speeds of up to 22kW, our fast chargers are best suited to longer dwell times where you can leave your vehicle for several hours.
Ultra-rapid (up to 150kW or 300kW)
Ultra-rapid (up to 150kW)
Rapid (up to 50kW)
Fast (up to 22kW)
The cheapest and easiest way to charge is with your Be.EV app or RFID card. Plus, you'll unlock cheaper Off-Peak pricing at over 250 charging bays nationwide. Download to get charging straight away, and we'll pop your Be.EV RFID card in the post.
