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Here's everything you need to know about using your Be.EV app.
Charging is simpler than ever with your Be.EV app.
Simply add a payment card to your account when you follow the set-up steps in the app, then each time you charge, just select the charging location you’re at > pick the connector you wish to charge on > and hit ‘Start Charge’ to get the electrons flowing.
You’ll be billed straight after the session to your preferred payment card – nice and simple.
When you enter your Be.EV app for the first time, you’ll be prompted to follow a few steps to set-up your account.
One of these steps is to add a payment card to your account, which will be stored securely in-app for future charge sessions.
If you’d like to add, remove or edit a payment card, you can do this at any time by opening the app > tapping on the account icon at the bottom right of the screen (which looks like a person) > then selecting the ‘Payment Methods’ tile.
Here you can manage all things payment.
Be.EV Members (Be.EV app & Be.EV RFID card)
Off-Peak (7pm–7am): 39p/kWh (yes, you read that right)
Daytime (7am–7pm): 74p/kWh
Be.EV Members (Be.EV app & Be.EV RFID card)
Off-Peak (7pm–7am): 39p/kWh
Daytime (7am–7pm): 64p/kWh
Be.EV Members (Be.EV app & Be.EV RFID card)
Off-Peak (7pm–7am): 39p/kWh
Daytime (7am–7pm): 54p/kWh
Unlocks 49p/kWh or less. Just £4.99 per month, cancel anytime.
Unlocks 39p/kWh or less. Just £9.99 per month, cancel anytime.
You may notice that we take a small pre-authorisation amount at the start of each session to ensure a charge can be paid for in full (just like at the petrol pump, but less smelly).
Rest assured, this is not a payment, just simply a hold on your account which will disappear to reflect the real cost of the charge session after you’ve charged up. Depending on your bank, this can take a few days, but usually resolves straight away.
If you’ve paid with your Be.EV app or Be.EV RFID card, open your Be.EV app > Account > Charging History > pick the session you’d like a receipt for and we’ll email it across straight away.
If you’ve paid by a Roaming Partner app or RFID card, you’ll be able to access a receipt through their app or website directly (as it’s technically them who you’ve paid).
If you’ve paid by Contactless bank card/Apple Pay/Google Pay, get in touch with our support team and we’ll be able to generate a VAT receipt for you: support@be-ev.co.uk