Unlock cheaper EV charging with the Be.EV app

Getting started

• How do I use the Be.EV app to charge my EV?

  Charging is simpler than ever with your Be.EV app. 

  Simply add a payment card to your account when you follow the set-up steps in the app, then each time you charge, just select the charging location you’re at > pick the connector you wish to charge on > and hit ‘Start Charge’ to get the electrons flowing. 

  You’ll be billed straight after the session to your preferred payment card – nice and simple.  

• How do I update my payment details in the Be.EV app?

  When you enter your Be.EV app for the first time, you’ll be prompted to follow a few steps to set-up your account. 

  One of these steps is to add a payment card to your account, which will be stored securely in-app for future charge sessions. 

  If you’d like to add, remove or edit a payment card, you can do this at any time by opening the app > tapping the green Be.EV home button in the middle of the bottom banner > hitting the ‘Account’ icon at the top right (which looks like a person) > then selecting the ‘Payment Methods’ tile. 

  Here you can manage all things payment.  

• How much does it cost to charge with the Be.EV app?

  Starting a charge through your Be.EV app or Be.EV RFID card gets you our cheapest rate. 

  Fast chargers

  • 45p/kWh – Off-Peak* (9pm - 7am) Be.EV Members (Be.EV app or Be.EV RFID card)

  • 50p/kWh – Anytime Be.EV Members (Be.EV app or Be.EV RFID card)

  Rapid chargers

  • 55p/kWh – Off-Peak* (9pm - 7am) Be.EV Members (Be.EV app or Be.EV RFID card)

  • 60p/kWh – Anytime Be.EV Members (Be.EV app or Be.EV RFID card)

  Ultra-rapid chargers

  • 65p/kWh – Off-Peak* (9pm - 7am) Be.EV Members (Be.EV app or Be.EV RFID card)

  • 70p/kWh – Anytime Be.EV Members (Be.EV app or Be.EV RFID card)

  You’ll also see a smaller pre-authorisation amount taken at the start of each charge session – just another perk of being a Be.EV Member. 

• What is a ‘pre-authorisation’ and is it costing me more?

  Just like at the petrol pump, our charges take a pre-authorisation amount at the start of each session to ensure a charge can be paid for in full. 

  Rest assured, this is not a payment, just simply a hold on your account which will disappear to reflect the real cost of the charge session as soon as you unplug. 

  Using your Be.EV app or Be.EV RFID card not only gets you a cheapest rate per kWh but secures a smaller pre-authorisation amount too. 

  If you have any questions about billing or pre-authorisation amounts, our team are available day and night for a chat on 0800 917 3208. 

• How do I get a VAT receipt from the Be.EV app?

  To download a VAT receipt from a past charging session, you can do this by opening the app > tapping on the green Be.EV home button in the middle of the bottom banner > hitting the ‘Account’ icon at the top right (which looks like a person) > then selecting ‘Charging History’. 

  Pick the session you’d like an invoice for and select ‘Download’.