FAQs

Have a question or two about our chargers – including how to use them and how much it will cost to top up your car? Take a look at our handy Be.EV FAQs:

How many charging points do you have?

Following the recent upgrade of chargers, there are currently around 140 chargers across the Be.EV network, each of them able to charge multiple cars simultaneously. We are working hard to secure more sites and have set ourselves ambitious targets to continue building a large network covering the North of England in 2022.

How do you choose your charger locations and are they only in the more affluent areas where EV ownership is higher?

Absolutely not. We believe switching to EV should be a choice available to everyone. Our mission is to ensure that we fully cover a region we operate in so that no-one is left behind. There is a lot of work still to be done, but by working with partners such as Transport for Greater Manchester and other public sector bodies, we’re committed to building a charging network that everyone can rely on, not just the few.

If you know a region that needs more chargers and know of a site that could host them, don’t forget to get in touch.

How do I charge my car?

It’s extremely easy to charge up your car, via one of the many charging points that make up the ever-growing Be.EV network.

Fast chargers and rapid chargers are available and both are simple to use.

If charging for the first time on the network, we recognise it may seem a little daunting and so we’ve pulled together some detailed instructions in our Help Guide, which includes everything from how to charge your car to reporting a fault with one of our charging points.

How long will it take to charge my car? 

The time it takes to charge an electric car can be as little as 20 minutes or more than 12 hours. This depends on the size of the battery and the speed of the charging point. A lot of our customers are ‘topping up’ their battery and their dwell time on a charger will vary. You can find more detail about charger power ratings in our help guide

The other great thing about charging an electric vehicle is that you are able to do something else whilst charging, rather than waiting by the petrol pump. So whether it’s grabbing a coffee from your local shop, catching up on emails or just taking some time for yourself, you choose how you spend your time. Just remember to get back to your car before it has finished charging so that you can free up the charger for others to use.

What's the difference between the 'fast' and 'rapid' chargers?

Rapid chargers provide higher power charging compared with fast chargers. Quite simply, a rapid charger is able to charge an electric vehicle much more quickly than a fast charger. As such, we recommend you dont go too far from your car when using a rapid charger, as other EV drivers may want to use it once you’re done.
Fast chargers charge at speeds between 7kW and 22kW depending on the power available and the type of car you have. They are generally used more for smaller cars or when you are expecting to have a longer dwell time and so be plugged in for longer.

For further information about electric charger speeds, take a look at our help guide.

What charging cable should I use?

All our rapid chargers have cables already attached and you will just need to check whether your car uses the CHAdeMO or CCS connector.  You can also use your Type 2 cable that came with your car on the side of the rapid chargers for a slower charge if someone is already using one of the rapid cables. 

When using one of our fast chargers: your electric vehicle should have come with a ‘Type 2’ cable, which you can easily plug into your vehicle and into a Be.EV charging station. 

Before you start charging, always make sure you’re aware which cable is suitable for your model of car. Learn more about electric vehicle charging cables in our help guide.

Can both the CCS and CHAdeMO cables be used at the same time on a rapid charger?

Unfortunately not. These cables are used for direct current (DC) charging and only one cable can be used at any time in order to deliver the quickest charge possible. However, if another car is already using one of these DC cables, you can still attach the cable that came with your car to the AC connector on the side of the charging units to charge your car at the same time as the other vehicle. This will be at a slower rate however due to it being an AC charge. You can read more about the difference between AC and DC charging in our help guide.

How much does it cost to charge my car?

Charging your electric vehicle with Be.EV offers great value for money.

As of 23 May 2022, the following tariff is in place to use our network, as agreed by our partner Transport for Greater Manchester (TfGM), with a goal to offer a more sustainable, region-wide network.

Did you know, if you’re a Be.EV member, you’ll enjoy discounted rates across our network, with existing charging fees as follows:

Rapid Charging Points

  • £0.59/kWh – Pay As You Go (PAYG)*
  • £0.56/kWh, Be.EV member rate using Be.EV membership card or App

Fast Charging Points

  • £0.49/kWh – Pay As You Go (PAYG)*
  • £0.46/kWh, Be.EV member rate using your Be.EV membership card or App

* The Pay As You Go rate applies when paying by Contactless or WebPay.

Find out more about how to charge your vehicle while on the go; just check out our help guide.

Are you introducing ‘ultra rapid’ chargers to the Be.EV network?

Yes we are. We’ve already identified our first sites for bringing ultra rapid chargers to the Be.EV network and these will go live in 2022. We’re also looking at building larger charging ‘hubs’ that are more like the traditional petrol forecourt. However the ‘hubs’ will just be for EV drivers and will include much more sustainable and community focused designs so that the benefits extend much further than just charging. It’s all part of our mission to provide wider benefits to the places we operate. Watch this space! 

How do I report any issues with a charger?

If you have come across an issue with a charging point or would like to report a broken charging point, please let us know via the 24/7 helpdesk or via our contact form and a member of the team will be in touch. Don't forget to make a note of the number of the charge point, which you will find in the top right-hand corner of the charger. 

What payment methods do you accept?

We accept contactless, credit or debit card payment, ApplePay, Android Pay and WebPay – and you can find full instructions on paying to charge your vehicle in our help guide.

How do I suggest a new charger location? 

We’re busy building new public charge points and are always keen to hear about more potential locations for chargers.

If you know any other locations where a new charge point would be well used, let us know by completing our contact form and a member of the team will get in touch to discuss.

What are you doing for non-EV drivers in the community?

As part of our exciting plans for 2022, our newest charger installations will include additional features that benefit not just EV drivers but everyone in the community where the chargers are located. These features can take the form of additional greenery, quiet places for people to relax and tie-ups with local, independent businesses. The benefits will vary depending on the size and location of the charger installations but we want to ensure that everyone in the community benefits from the expansion of the Be.EV network.

We also employ locally and use local partners in delivering our service.

Have another question?

Don’t hesitate to get in touch with our team via our contact page and we’ll be happy to help.'

For more information please visit our list of Frequently Asked Questions:

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