FAQs for Drivers

Our new charging tariff is coming – Frequently Asked Questions

What’s happening?

On Friday 1st October 2021, a tariff to use the Be.EV network was introduced. The tariff was agreed with Transport for Greater Manchester (TfGM).

What will the tariff be?

All Be.EV members will enjoy a discounted rate when charging - the rates are:

Rapid:

  • £0.35/kWh Pay As You Go (PAYG)*
  • £0.32/kWh Be.EV member rate using Be.EV membership card or App

Fast:

  • £0.25/kWh Pay As You Go (PAYG)*
  • £0.22/kWh Be.EV member rate using your Be.EV membership card or App

* Pay As You Go rate applies when paying by Contactless or webpay

All rates are inclusive of VAT at 20% following the HMRC ruling in May 2021.

EV taxi drivers:

  • £0.25 taxi membership rate (available at dedicated taxi-only rapid charge points – see below)

All rates are inclusive of VAT at 20% following the HMRC ruling in May 2021.

When will it be introduced?

The new tariff came into effect on 1st October 2021.

Why are you introducing a tariff?

The free charging subsidy on the Be.EV network has now ended and the tariff provides a more sustainable network across all 10 boroughs of Greater Manchester to meet the increasing demand.

I’m already a member – what do I need to do?

It is really important that you make sure that your payment details are up to date so you can continue to use the network.

What do you need to do?

Simply log into your Be.EV account and check your payment details:

  1. If blank, add your payment details
  2. If the bank/payment details you inputted are still correct, you are good to go, no action is required.
  3. If the bank/payment details you originally set up have since changed (or you are not sure if your details are correct) please email us at support@be-ev.co.uk with the subject “Update Payment Details” from the email address with which your Be.EV account is registered. Your existing payment details will then be deleted and you will be emailed back with a confirmation that this has been done (this should happen within 48 hours). You can then log into your Be.EV account and add your new payment details.

Remember you can visit the new Tariff section of our website for further information or call our helpline on 0800 917 3208 if you have any questions or issues (lines are open 24hrs a day 7 days a week).

I’m not a member – what do I need to do?

Becoming a Be.EV member is the simplest, most convenient way to access our charge points so if you aren’t already a member then please join us. You can sign up to our membership scheme free of charge here.

As a Be.EV member you get discounted rates and you will also have access to all future Be.EV membership benefits and offers. The sign-up process should only take a couple of minutes and you can use the app on the charge points immediately. The Be.EV app is available on both App Store and Google Play. Additionally, an RFID card will be sent to the address in your account upon registration.

If you don’t want to register with us, you can still access our charge points through WebPay by visiting be-ev.co.uk/payment from any mobile device or using contactless on our rapid chargers.

How long will the new tariff be valid for? Will it be reviewed/increased again?

The tariff will be reviewed in collaboration with TfGM. It will need to stay in line with the market as well as ensuring that it encourages usage and uptake of electric vehicles. Any changes will be notified in advance to members via the usual channels.

How does the new tariff compare to other providers?

We have reviewed all competitors in the market and ensured that our tariff is fair. We also offer members a discounted rate, so if you’re not already a member, please sign up here.

What will the income generated by the tariff be used for?

The income generated will be used to maintain, operate and upgrade the network of EV chargers in the region.

What different ways can I pay?

Becoming a Be.EV member is the simplest, most convenient way to access our charge points so if you aren’t already a member then please join us. You can sign up to our membership scheme free of charge here.

If you don’t want to register with us, you can still access our charge points through WebPay by visiting be-ev.co.uk/payment from any mobile device. Simply follow the instructions on your mobile screen and on the charge points to start and finish your charging session.

All our rapid charge points also have the functionality to pay by contactless payment.

Where can I find out more?

For more details on the dedicated Taxi chargers please visit EV charging projects pipeline | TfGM Electric Travel for more information.